LeadershipMission & Values

Paul Gillard serves as a Group Leader with Jonas Hospitality, bringing more than two decades of experience in hospitality technology, sales, marketing, and business leadership. In his role, Paul provides strategic and operational leadership across a portfolio of hospitality technology businesses, with a focus on building strong teams, creating scalable operations, and positioning each business for sustainable growth.

As General Manager of Owner Relations, Paul provides leadership and strategic direction to the business. He brings a practical, results-driven approach centred on clear goals, measurable outcomes, customer value, and ensuring the organisation continues to evolve alongside the needs of the hospitality industry.

Outside of work, Paul stays active cycling and golfing in his spare time. A former hockey player and youth hockey coach he now spends his evenings watching the Toronto Maple Leafs on TV, hoping that this is finally the year!

Jose Antonio Pereira serves as the VP of Technology at Owner Relations, where he has played a pivotal role in shaping the company’s technical direction for over a decade. With more than 20 years of industry experience, Jose combines deep technical knowledge with a strong background in team leadership and strategic development.

In his current role, he oversees the entire development department, ensuring that every product continues to evolve in step with client needs and the company’s broader growth objectives. Jose is known for fostering innovation, mentoring cross-functional teams, and promoting an environment that values both technical excellence and collaborative problem-solving.

Outside of work, Jose is a dedicated family man who enjoys spending time with his children and playing soccer.

Ella serves as the Customer Success Director at Owner Relations, bringing over a decade of experience across SaaS and FinTech. With a strong background in customer experience, technical leadership, and process excellence, she is focused on building scalable, partnership-driven teams that strengthen client relationships.

In her role, Ella oversees the entire client journey, from post-sales onboarding and implementation through to training, customer support, development initiatives, and ongoing account management, ensuring a seamless client experience and fostering long-term relationships. She is known for her collaborative approach, commitment to customer advocacy, and ability to drive operational efficiency while delivering measurable, client-focused outcomes.

Outside of work, Ella enjoys an active outdoor lifestyle, including snowboarding and snowmobiling in the winter and golfing in the summer. She also enjoys traveling and spending time RV camping with her dogs.

With nearly a decade of experience in sales, Dan brings a consultative and outcomes-driven approach, helping businesses identify opportunities, solve complex challenges, and achieve meaningful results.

Focused on understanding each organization’s unique goals and requirements, Dan works closely with stakeholders to align technology with business objectives and deliver solutions that create long-term value. With a passion for building trusted relationships and driving positive business outcomes, Dan combines strategic thinking with a practical, solutions-focused approach throughout the sales process.

Outside of work, Dan enjoys making the most of life in British Columbia, spending time in the mountains and exploring everything the West Coast has to offer.

With more than a decade of experience at Owner Relations, Jill McLean brings deep system expertise and a strong commitment to service excellence. She leads both our Customer Support and Configuration teams, combining technical insight with a relationship‑driven approach to ensure every client feels supported, understood, and valued.

Jill has been instrumental in helping develop the software that powers the Owner Relations platform, contributing to solutions that support a wide range of user needs and complex operational models. Her ability to translate real‑world challenges into thoughtful, effective configurations has made her a trusted partner across teams and with clients alike.

Outside of work, Jill enjoys spending quality time with her family.

Arash Agahi brings extensive experience in IT infrastructure, technology operations, and digital transformation, with a strong focus on building reliable, secure, and scalable technology environments.

As Head of IT Infrastructure at Owner Relations, Arash works closely with teams across the business to ensure technology supports both everyday operations and the organization’s future growth.

Naturally curious about emerging technologies, Arash enjoys exploring how AI, automation, and new ideas are shaping the future. Outside of work, music is a big part of his life, whether discovering new sounds or simply enjoying a great classic playlist.

Jessica brings over a decade of experience in hospitality and customer service to her role at Owner Relations. With seven years in the timeshare hotel industry, she has developed a strong understanding of both client and owner needs.

Since joining Owner Relations four years ago, Jessica has played a key role in providing hands-on training and support—both onsite and remotely. She helps clients and internal teams navigate Owner Relations systems with clarity and confidence, and is known for her practical approach and reliability.

Outside of work, Jessica enjoys exploring the Sea to Sky region of British Columbia. Whether sea kayaking, ski touring, mountain biking, hiking, or camping, she finds balance and inspiration in the outdoors—values that carry through to her work: adaptability, persistence, and a love of learning.

With over 5 years of experience in Account Management across the hospitality and design industries, Danny brings a wealth of knowledge to this role.

Danny’s proactive approach to account management ensures seamless communication between stakeholders and delivers tailored solutions that enhance operational efficiency. With a keen eye for detail and a commitment to client success, he plays a key role in strengthening trust and transparency across the owner relations ecosystem.

Outside of work, Danny spends his time making the most of living in the coastal mountains of British Columbia, enjoying the world class trail running and skiing on offer.

James Miller specializes in managing complex, multifaceted development projects with precision and purpose. With two years of experience in the company, James brings a detail-oriented mindset and a deep technical perspective to every project, ensuring that client goals are met with clarity, efficiency, and excellence.

His ability to translate technical challenges into streamlined solutions makes him a trusted partner for delivering results that align with client expectations and business objectives.

Outside of work, James seeks adventure in the mountains of British Columbia—backcountry skiing in the winter, hiking in the summer, and mountain biking year-round.

Leah brings more than 15 years of experience leading teams, improving operations, and supporting organizations through change. With a background spanning retail, healthcare, and SaaS, she has built her career around strengthening the connection between people, processes, and systems.

As Onboarding Manager at Owner Relations, Leah leads the team responsible for guiding new clients through their onboarding journey. Naturally curious and analytical, she enjoys building strong relationships, solving complex challenges, and using data and technology to improve both client and operational outcomes.

Originally from São Paulo, Brazil, Leah now calls British Columbia home. Outside of work, she enjoys cycling, writing poetry, playing music, and spending time with her dog, Mozzarella Willy.